Regular online orders are dispatched within 10 business days of receipt. Custom orders take 2 weeks post-receipt of material or order approval. If there's any delay, we'll promptly contact you with an update.

Yes, once your order is dispatched, we'll provide you with tracking information so you can monitor its journey to your doorstep.

Select your desired options from our Custom Shade Workshop on the website and fill out the form provided. Our team will contact you within 24 hours to confirm details and answer any questions.

Absolutely! You can send us 1-1.5 yards of your special fabric for a truly personalized shade. Just mail it to us, and we'll handle the rest.

You can return any item within 14 business days of receipt for a full refund. Please ensure the item is well cared for when returning. Note that you're responsible for return shipping costs, but we'll refund the original shipping cost to you.

No need to send it back, simply take a picture and get in touch with us. We will issue you a full refund and will handle the issue with the carrier. If you would like a replacement then will not issue a refund and we will simply remake the shade and ship it off to you within 2 weeks.

Check our size chart and guidelines on the website. If you're unsure, email us at info@bibelothome.com with your lamp pictures and dimensions, and we'll assist you in finding the perfect fit.

Ensure you're using the correct harp size. Here's a quick guide:

• 8"-12" lampshade: Check lamp base width.
• 14" lampshade: 6"-7" finial harp (dependent on lamp base width)
• 16" lampshade: 8"-9" finial harp (dependent on lamp base width)
• 18" lampshade: 9" finial harp
• 20"-22" lampshade: 10" finial harp

If you're still having issues, contact us for assistance.

Yes, we have a wide selection of harps available.

Gently dust your lampshade regularly with a soft cloth or duster. Avoid using water or cleaning agents unless specified.

The pendant you purchase is just the shade (pendant structure) that is ready to be installed. You will need a light fixture set that is either a rod set or pendant chord. We have links on our website to order these add ons. Please don’t hesitate to reach out if you need additional help. An electrician will be able to install this for you.

We invite you to visit our showroom in Charleston, SC to explore our collections and speak with our consultants.

Bibelot Home
Building 44
Fritz Porter Showroom
2060 N. Hobson Ave, 2nd Floor
North Charleston, SC 29405

We're here to help! Email us at info@bibelothome.com or call 843-410-9369

Please fill out our trade application form on the website. Once approved, you'll gain access to our trade member benefits, including special pricing and early access to new collections.

Yes, we specialize in creating custom shades and pendants tailored to your or your clients' specifications. Contact us to discuss your project, and we'll work with you to bring it to life.

You can buy a gift card right on the website! It's a perfect way to give the gift of a custom lampshade or a personal consultation to someone special.

Absolutely! Gift cards can be applied to any purchase, including custom orders, making it an ideal